Terms & Policies

Bookings are confirmed only once payment has been received in full.

Please ensure that all booking details, including dates and location, are checked carefully at the time of booking. The person making the reservation is responsible for ensuring the booking details are accurate.

If you identify any errors, please contact us promptly so we can try to make the necessary corrections.

Bookings may be amended, subject to availability, provided the request is submitted in writing at least 24 hours before your child's first scheduled day at camp.

Any additional costs resulting from the amendment must be paid by the parent/carer.

Arrival & Sign In/Out:

• Children must be signed in and out by a parent/carer or authorised adult.
• AJ's Kids Club accepts responsibility only during booked session times.

AJ's Kids Club fees are non-refundable except where AJ's Kids Club is unable to provide the booked service. This is due to staffing commitments and required staff-to-child ratios.

Missed days are non-refundable and cannot be credited or transferred.

Promo codes must be entered during the booking process and will be applied after any current discounts have been deducted. Only one promotional code can be redeemed per booking.

AJ's Kids Club reserves the right to modify or cancel promotions and special offers at any time without advance notice.

Photographs and video footage may occasionally be taken during camp activities for marketing and promotional purposes, including use on our website, in printed materials, and on social media platforms.

Parents or guardians who do not consent to their child being included in photographs or recordings must inform us in writing prior to the commencement of camp.

All media content is securely stored and managed in line with relevant data protection and privacy regulations.

Children booked to attend until 3:30pm who are collected after this time may be subject to a £5 late pick-up charge.

Our extended care session finishes at 4:30pm. If a child remains uncollected after this time and we are unable to reach a parent or emergency contact, we may need to involve Children's Services in line with our safeguarding responsibilities and procedures.

• Children will only be released to authorised adults listed on the booking form.
• Identification may be requested.
• Parents must notify the club in advance if someone different is collecting.

• Children must not attend camp if they are suffering from contagious illness, vomiting, diarrhoea, or fever.
• Parents must disclose medical conditions, allergies, SEND needs, behavioural concerns, or medication requirements before attendance.
• Medication can only be administered with completed consent forms.

In the event of illness or accident, AJ's Kids Club reserves the right to seek emergency medical treatment for a child if parents/carers cannot be contacted immediately.

AJ's Kids Club reserves the right to amend or alter activities, schedules, or programmes where necessary.

AJ's Kids Club reserves the right to exclude any child at its discretion, including in cases of repeated late collection, inappropriate conduct, or behaviour that may compromise the safety or wellbeing of others.

• Bullying, violence, abusive language, or unsafe behaviour may result in immediate exclusion without refund.
• Parents may be contacted to collect children early if behaviour cannot be managed safely.

AJ's Kids Club cannot accept responsibility for lost, damaged, or stolen personal belongings brought to camp.

AJ's Kids Club accepts no liability for personal injury, loss, damage, or death except where caused directly by the proven negligence of the company or its employees. AJ's is insured by Markel Insurance.

We are committed to ensuring every child has a positive experience at camp.

If you have any concerns regarding our service, we encourage you to raise them with a Camp Manager as soon as possible. We are committed to addressing all feedback and complaints in a timely, respectful, and professional manner.

Copies of AJ's Kids Club policies and procedures are available upon request.

• Personal information is processed in accordance with UK GDPR and data protection legislation.
• Information is used only for safeguarding, booking administration, and operational purposes.

Parents/carers are responsible for ensuring emergency contact details remain accurate and up to date throughout the booking period.